Order Cancellation Fee
Customer-Initiated Cancellations
If you request to cancel your order within 2 hours of purchase, an order cancellation processing fee applies. This fee is charged by the payment processing system and can range between 5% - 10% of the total order amount. The fee will be deducted from your refund.
System-Initiated Cancellations
No cancellation fee applies when orders are cancelled by:
- Fraud Prevention System: Our security system flags the order for potential fraud
- Payment Flagging System: Payment processing issues are detected
Important: Once an order has shipped, it cannot be cancelled. However, returns are accepted. Please view our Return Policy for details.
Contact Information
To request an order cancellation, please contact us immediately at:
Email: support@classymodllc.com
Business Hours: 10:00 AM - 6:00 PM (Mountain Time)