Shipping policy
Order Processing
Orders are typically processed and shipped within 2-3 business days after payment confirmation. Orders placed after 4:00 PM EST may be processed the following business day. During our busy season (October-December), processing may take up to 4 additional business days. You will receive an email notification with tracking details once your order ships.
Local Pick up and Delivery
Local pickup and delivery are not available.
Shipping Methods
Standard shipping only - expedited shipping is not available.
Shipping Locations
We ship to all 50 United States and U.S. territories. International shipping is not available.
Shipping Costs
Our product prices include shipping costs to provide you with transparent, upfront pricing. Rather than adding surprise shipping fees at checkout, we've calculated the average shipping cost and incorporated it into our product prices.
Classy Mod LLC Shipping Protocols
Orders over $100 are shipped with Signature Required for security. For orders under $100, signature confirmation is optional and can be requested at checkout.
In an effort to reduce waste, we reuse shipping materials whenever possible. However, rest assured that only clean and sturdy boxes are utilized to ship our products.
Order Tracking
Once your order has shipped, you will receive an email notification from Classy Mod LLC which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within 10 business days of receiving your shipping confirmation email, please contact us at support@classymodllc.com with your name and order number, and we will look into it for you.
Returns and Exchanges
We accept returns up to 10 days after delivery. If the item is unused and in its original condition, we will refund the full order amount minus a restocking fee of 15% of purchase price. Buyer is responsible for return shipping costs.
In the event that your order arrives damaged, please email us as soon as possible at support@classymodllc.com with your order number and a photo of the item's condition.
We address shipping and return issues on a case-by-case basis but will try our best to work towards a satisfactory solution.
Contact Information
If you have any further questions, please don't hesitate to contact us at support@classymodllc.com
Frequently Asked Questions
Q: Why isn't my tracking number working?
A: Please allow up to 48 hours after receiving your shipping confirmation email for tracking information to appear in the carrier's system.
Q: My tracking shows "Label Created" but no movement. What does this mean?
A: This means your shipping label has been generated but the package hasn't been picked up by the carrier yet. Packages are typically picked up within 1-2 business days.
Q: My package tracking hasn't updated in several days. Should I be concerned?
A: Tracking updates can sometimes be delayed, especially during peak shipping periods or weather events. If tracking hasn't updated for more than 5 business days, please contact us.
Q: How do I know if my package was shipped via USPS or UPS?
A: Your shipping confirmation email will indicate which carrier is handling your package, and the tracking number format will also help identify the carrier.
Q: What should I do if my tracking shows "Delivered" but I haven't received my package?
A: Please check with neighbors, building management, or other household members. If you still can't locate your package after 24 hours, contact us immediately.