FAQs

Frequently Asked Questions

Welcome to our Frequently Asked Questions page. Here you'll find answers to common questions about ordering, shipping, product condition, and more. If you don't see your question answered below, please don't hesitate to contact us.

Orders & Shipping

Q. How often do you ship?

A. Two to three business days after payment has posted.

Q. Do you offer combined shipping?

A. Yes, shipping fees for multiple item purchases are automatically combined at checkout.

Q. Can I cancel my order?

A. Yes, however, there may be fees applied. Please view Order Cancellation for details.

Q. How can I track my order?

A. Once your order ships, you'll receive a tracking number via email. For real-time tracking updates and delivery notifications, you can download the free Shop app (available on iOS and Android) from your order status page or use the tracking number to monitor your package's progress.

Product Information

Q. How is the condition of an item determined?

A. Please view our Item Condition Categories page for detailed information.

Q. Are your items authentic?

A. Yes, all items in our store are authentic vintage and pre-owned pieces carefully curated for quality.

Returns & Refunds

Q. What is your return policy?

A. Please refer to our Return Policy page for complete details on returns, exchanges, and refunds.

Q. Do you offer partial refunds?

A. No, we do not offer partial refunds. If you are not satisfied with your purchase, the entire order must be returned following our return process.

Q. Can I return part of a bundle or lot?

A. No, for items purchased as a bundle, lot or other multi-item sets, all items must be returned together. We cannot accept partial returns of bundles, lots or sets.

Payment

Q. What payment methods do you accept?

A. We accept all major credit cards, debit cards, and other payment methods available at checkout.